We offer layaway on all jewellery items. Spread the cost of your dream piece over several weeks or months with a flexible payment plan, ensuring it’s reserved just for you. Please contact us to discuss your layaway options.

Please note: The initial 10% deposit of the invoice total is non-refundable in case of cancellation or on return of goods once you have received them.

Yes, all our pieces of jewellery are supplied in a Dobson Fine Jewellery branded gift box.

Please note: the red antique ring box shown in some of our images is to provide a visual scale across our products and is not included in the sale.

To ensure a comfortable fit, we provide complimentary bracelet link adjustments on all watches purchased from us. If extra links are required, these can be supplied at an additional cost.

Most rings can be re-sized depending on the style of the ring. Usually stone set bands, rings with stone set shoulders or intricate designs cannot be resized as this can compromise the security of the stones.
Please contact us, for ring re-sizing options.

We offer personalised hand engraving on all jewellery and watches purchased from us. Our standard rate is £45, plus £5 per additional letter, with a lead time of up to three weeks.

We are proud to partner with TH March, the UK’s leading specialist jewellery insurance broker. Their policies provide worldwide coverage for accidental damage, loss, and theft of your valuable items. With no excess on claims, you can have peace of mind knowing repairs or replacements will be provided wherever possible. All purchases made through us are eligible using our unique reference code.

All UK orders are sent via Royal Mail Special Delivery, which is a next day, fully insured service tracked door to door.

Yes, all our shipments are fully tracked from door to door. Once your order has been dispatched, you will receive a tracking number via email.

Orders placed before 9 am will be shipped the same day, while orders placed after 9 am will be shipped the next working day.

Yes, we can ship to most countries outside the UK.

For more information, please visit our Shipping Page.

You are liable to pay the relevant import tax/duty upon delivery of your purchase.

In many countries, import tax/duty does not apply when purchasing antiques aged over 100 years old. We will therefore declare these items as ‘antique’, providing a signed and dated Antique Declaration.

Please be aware that you may still be liable to pay any local tax/duty or handling fees on imported goods.

You can usually check this information on your country’s government website or customs office, which should provide the relevant rates and import guidelines.

We offer a 14-day return policy on all eligible items. Items must be returned in their original packaging and in the same condition as when they were shipped.

For more information please visit our Returns Page.

We test ALL metals and precious stones before listing them on our site.

All pre-owned items of precious metal are professionally authenticated and tested using XRF analysers (X-ray fluorescence), particularly antique pieces that may have lost their markings due to wear or were handmade to order.

The most accurate way to find your ring size is to visit a jeweller for a professional measurement.

If you prefer to measure at home, please see our Ring Sizing Guide for more information.

Yes, you’re welcome to visit our Trentham showroom, where our knowledgeable team can help you try on jewellery and watches. We’ll also provide guidance on fit and adjustments to ensure your purchase is perfect for you.

Traditionally, antique and pre-owned jewellery isn’t always hallmarked. Should you want a hallmark applied, we can arrange this through the Birmingham Assay Office for an additional £75.

Yes, we specialise in bespoke jewellery. Whether you’re envisioning a custom engagement ring, redesigning a family heirloom, or creating a one-of-a-kind piece, our expert team will work with you to bring your vision to life. From initial sketches to final craftsmanship, every detail is tailored to you. Contact us to begin your bespoke design journey.

Yes, our online Custom Ring Builder lets you create your own unique ring with over 500,000 customisable options and a stunning selection of classic and contemporary styles. You can also book a free, no-obligation home sample fitting to see your future heirloom in greater detail. T&Cs apply.